The future-ready
ERP platform
for utility companies
Streamline your entire utility lifecycle — from customer onboarding and meter management to billing, payments, and financial reporting — all in one powerful platform.
Everything you need to run
a modern utility company
From customer onboarding to financial reporting, UtilityMaster covers every aspect of utility management with 49+ integrated modules.
Know your customers.
Serve them better.
Complete customer lifecycle management from onboarding to account history, billing, and support — all in one place.
Smart Search & Discovery
Autocomplete search by account number, connection ID, name, or phone number. Find any customer in seconds.
Detailed Customer Profiles
360-degree customer view with account history, billing records, payment history, and connection details.
Statement Generation
Generate and print customer statements on demand. Full transaction history at your fingertips.
Geographic Zone Management
Organize customers by zones and sub-zones for efficient route planning and service delivery.
Customer Lifecycle Tracking
Track every stage from application to connection, meter installation, and ongoing service.
Support Ticket Integration
Seamlessly link customer profiles to service requests, complaints, and resolution tracking.
Comprehensive meter management
from stock to field.
Track every meter through its entire lifecycle — procurement, installation, maintenance, accuracy testing, and replacement.
Meter Registry
Complete meter cataloging with type definitions, serial tracking, and GPS location mapping.
Maintenance Management
Schedule and track work orders, preventive maintenance, and repair logs for every meter.
Accuracy Testing
Built-in accuracy verification and testing workflows to ensure meter precision and compliance.
Mobile Meter Reading
Field staff capture readings via Android app with GPS coordinates and photo evidence.
Smart & Prepaid Meters
Support for smart meter integration, prepaid metering, and automated reading collection.
Meter Analytics
Performance metrics, aging analysis, replacement scheduling, and lifecycle cost tracking.
Accurate billing.
Maximized revenue collection.
Automated bill generation, verification, dispatch, and revenue enforcement — ensuring every drop is accounted for.
Bill Calculation Engine
Consumption-based tiered pricing with configurable tariff bands, meter rent, VAT, and multiple billing cycles.
Bill Verification
Multi-step verification workflow to catch anomalies before bills reach customers.
Bill Dispatch
Automated dispatch via SMS, email, or print — with delivery tracking and confirmation.
Rebilling & Adjustments
Seamless rebilling process for corrections, estimated readings, and disputed consumption.
Revenue Enforcement
Disconnection and reconnection management with automated escalation workflows.
Tariff Management
Flexible tariff configuration per customer category with tiered consumption bands and seasonal pricing.
Collect payments
from every channel.
Multi-channel payment collection with intelligent allocation — M-Pesa, bank transfers, cash, and agent collection.
M-Pesa Integration
STK Push and C2B callbacks for seamless mobile money payments.
Bank IPN
KCB and other bank integrations with RSA signature verification and auto-posting.
Counter & Agent
Cash and agent-based collection with receipt generation and reconciliation.
Smart Allocation
FIFO, LIFO, proportional, or manual allocation strategies across invoices.
End-to-end procurement
and competitive bidding.
From procurement planning and needs assessment through tendering, evaluation, and award — fully transparent and compliant.
Procurement Planning
Annual procurement plans, needs assessment, budget allocation, and monitoring dashboards.
Tender Management
Full tender lifecycle — document preparation, vendor registration, bid submission, and clarifications.
Evaluation & Award
Structured bid evaluation, scoring, governance compliance, and transparent award decisions.
Purchase Orders
PO creation, multi-level approvals, amendments, and 3-way matching (PO, GRN, Invoice).
Goods Receipt
Goods receipt notes, invoice matching, and delivery verification workflows.
Quality Assurance
Procurement quality assurance, KPI monitoring, and compliance tracking.
Track every item.
Manage every asset.
Comprehensive stock control, warehouse management, and fixed asset tracking with depreciation calculations.
Stock Management
Item catalog, stock levels, reorder points, and real-time inventory tracking across multiple stores.
Warehouse Management
Multi-store support, inter-store transfers, stock adjustments, and warehouse analytics.
Requisitions & Issuance
Internal requisition workflows, approval chains, and stock issuance with full audit trail.
Fixed Asset Register
Track all fixed assets with categorization, location, condition, and valuation history.
Depreciation Engine
Automated depreciation calculations with multiple methods — straight-line, reducing balance, and more.
Asset Transfers & Disposal
Manage asset transfers between departments, disposal workflows, and retirement tracking.
Vendor and service contracts
under full control.
Manage the entire contract lifecycle — approvals, financials, performance measurement, renewals, and risk assessment.
Contract Registry
Centralized repository for all vendor and service contracts with search and filtering.
Financial Tracking
Track contract values, payment milestones, securities, and financial performance.
Performance Monitoring
KPI-based performance measurement with automated alerts and reporting.
Renewals & Risk
Automated renewal reminders, risk assessment matrices, and issue tracking.
Automate workflows.
Resolve issues faster.
Configurable task workflows with SLA tracking, plus a full ticketing system for customer service requests and complaints.
Workflow Automation
Configurable workflows with trigger-based automation, parallel processing, and smart routing.
SLA Management
Timer-based SLA tracking with escalation rules and performance dashboards.
Task Assignment
Assign tasks to individuals or teams with document attachments and full audit trail.
Service Requests
Customer service request management with category routing and resolution tracking.
Technical Complaints
Track technical issues from report through investigation, repair, and closure.
Commercial Complaints
Handle billing disputes, overcharge claims, and commercial issues with structured resolution.
Connect everything.
See everything.
Real-time QuickBooks sync, multi-channel SMS, mobile apps, and powerful business intelligence dashboards.
QuickBooks Online Sync
Real-time bidirectional sync of customers, invoices, payments, and credit memos with queue-based processing.
SMS Broadcasting
Bulk SMS via Africa's Talking — scheduled, recurring, or on-demand with approval workflows.
Mobile Field Apps
Android apps for meter reading, payment collection, task management, and field operations.
Reports & Dashboards
Configurable reports with scheduled generation, parameterized filters, and export to PDF/Excel.
Business Analytics
KPI dashboards, trend analysis, NRW management, and operational performance tracking.
GIS & Mapping
Google Maps integration for asset location tracking, service area visualization, and route planning.
Built for demanding
utility companies
Enterprise-grade security, multi-tenant architecture, and the reliability your operations demand.
Enterprise Security
AES-256 encryption, RBAC, CSRF protection, multi-step authentication, and comprehensive audit trails.
Multi-Tenant SaaS
Subdomain-based tenant isolation with per-tenant databases, configurations, and integrations.
Mobile-First Field Ops
Android apps for meter reading, revenue collection, task sync, and offline-capable operations.
28 Automated Cron Jobs
Scheduled tasks for billing cycles, payment processing, report generation, and system maintenance.
Our take on
utility management software
Built for African Markets
Deep domain expertise in African utility markets with M-Pesa, local bank integrations, and SMS gateways that actually work where you operate.
Comprehensive by Design
49+ modules covering every aspect of utility management. No need to stitch together multiple vendors — one platform does it all.
Easy Implementation
We don't just hand over software. Our implementation team works alongside your staff to ensure smooth adoption and real results.
Problem-First Engineering
Every feature exists because a real utility company needed it. We build solutions to actual operational challenges, not theoretical requirements.
49+ modules. One platform.
Every feature your utility company needs, integrated and ready to go.
Customer Management
- Customer onboarding & registration
- Account profiles & lifecycle tracking
- Smart search (account, name, phone)
- Statement generation & printing
- Connection history & documentation
- Geographic zone assignment
Meter Operations
- Meter registry & cataloging
- Installation & commissioning
- Maintenance scheduling & work orders
- Accuracy testing & verification
- Smart & prepaid meter support
- GPS location tracking
- Aging & replacement planning
- Stock & inventory management
Billing & Revenue
- Automated bill calculation
- Tiered tariff management
- Bill verification & approval
- Multi-channel dispatch (SMS, email, print)
- Rebilling & adjustments
- Revenue enforcement (disconnect/reconnect)
- Invoice generation & management
Payment Processing
- M-Pesa STK Push & C2B
- KCB Bank IPN integration
- Cash & counter payments
- Agent-based collection
- FIFO/LIFO/Proportional allocation
- Receipt generation
- Payment reconciliation
Procurement
- Procurement planning
- Needs assessment
- Budget management
- Quality assurance
- KPI monitoring
Tendering
- Tender preparation & publication
- Vendor registration & management
- Bid submission & clarifications
- Bid evaluation & scoring
- Award decisions & governance
Purchase Orders
- PO creation & lifecycle
- Multi-level approval workflows
- PO amendments & tracking
- 3-way matching (PO, GRN, Invoice)
- Goods receipt notes
Inventory Management
- Item catalog & categorization
- Multi-store stock tracking
- Internal requisitions & issuance
- Goods receipt & verification
- Stock adjustments & transfers
- Warehouse management
Asset Management
- Fixed asset register
- Asset categorization
- Depreciation calculations
- Asset maintenance tracking
- Transfer & disposal workflows
Contract Management
- Contract registry & repository
- Approval workflows
- Financial tracking & milestones
- Performance measurement (KPIs)
- Renewal & risk management
- Securities & guarantees
Task & Workflow
- Configurable workflow builder
- Task assignment & routing
- SLA timer management
- Trigger-based automation
- Parallel workflow support
- Document attachments
- Full audit trail
Ticketing System
- Service request management
- Technical complaint tracking
- Commercial complaint handling
- Ticket creation & assignment
- Resolution tracking & SLAs
SMS & Communications
- Bulk SMS broadcasting
- Scheduled & recurring messages
- Approval workflows for broadcasts
- Africa's Talking integration
- Olive Tree/Bonga SMS support
- Cost tracking & analytics
Reporting & Analytics
- Business intelligence dashboards
- Configurable report builder
- Scheduled report generation
- PDF & Excel export
- KPI tracking & trends
- NRW management analytics
Integrations
- QuickBooks Online (real-time sync)
- M-Pesa / Safaricom
- KCB Bank IPN
- Africa's Talking SMS
- AWS S3 file storage
- Google Maps API
- Android mobile apps (6 endpoints)
System Administration
- Role-based access control (RBAC)
- User management & permissions
- Multi-tenant configuration
- Audit logging & compliance
- System settings & configuration
- License management
Our Mission & Goal
We're dedicated to transforming businesses through innovative software solutions and strategic tech expertise that drive sustainable digital growth.
Innovation
Creating pioneering software solutions that break boundaries and open doors to new digital opportunities.
Growth
Building with intention — for growth that lasts and scales with your business.
Integrity
We're committed to ethical development practices, honest communication, and full transparency in every project we deliver.
Collaboration
We believe in building strong partnerships where open collaboration leads to smarter solutions and lasting results.
Team
Driven by dedication and expertise, our team thrives on delivering impactful solutions and building lasting partnerships.
Meet Our Experts
Get to know the professionals behind our success—skilled, experienced, and committed to helping your business grow through innovative and reliable solutions.
Abigael Lyani
Head of Project ImplementationsA results-driven Data Scientist with a proven track record in developing and deploying advanced analytics models. Skilled in data infrastructure, statistical analysis, and machine learning, with a focus on delivering insights that support business goals.
Daniel Kamiri
DirectorHe leads Wonderkid's strategic direction, driving innovation in mobile and web-based utility management solutions. He has played a key role in deploying digital systems that improve service delivery for water utilities across Kenya.
Dickson Marira
Chief Executive OfficerAn accomplished leader, project manager, and software engineer with over 13 years of experience driving innovation and transformation in public, private, and international development organizations.
Rosemary Khalifa
Head of Business DevelopmentHead of Business Development at Wonderkid Multimedia Limited, leading strategic growth initiatives in the technology and software sector.
Phillip Mwaniki
Head of EngineeringWith over a decade of backend development experience, he specializes in building scalable PHP (Laravel) applications, high-performance APIs, and robust system architectures.
Contact
Reach out today to see how UtilityMaster can transform your utility operations.
Location
1st Parklands Avenue, Nairobi, Kenya
support@wonderkid.co.ke
Call
+254 721 798879
Open Hours
Monday-Friday: 9AM - 5PM
Get in Touch
For Partnerships, Inquiries, Comments or Complaints, reach out to us through this form.